Your privacy is very important to Redwing Immigration. Any information you provide will only be used to deal with your enquiry or to provide you with services and will not be passed to third parties.
The information we collect
We collect information from you when you make an enquiry through our website, through e-mails telephone calls, letters and face to face conversations.
How your data is stored
Wherever possible your data will be kept in a secure electronic format with safeguards in place to protect your privacy. Some records may be kept in a physical format, usually for a limited period, in order to communicate with other parties where we are required to do so by mail or where a physical document must be prepared for submission. Physical documents are securely stored and will be only sent by reliable, trackable mail services as agreed by you.
How we use your information
We use the information primarily for the provision of providing advice and services in relation to your immigration and nationality matters and for related purposes including:
- Corresponding with the Home Office and necessary third parties
- Keeping records to meet our obligations to the Office of the Immigration Services Commissioner
- Keeping proper financial records for HMRC
Your data will not be used for automated decision making or profiling.
We will request your specific consent before sending you any marketing materials.
Your right to control your personal information
You have a number of rights in relation to your personal data:
- Be informed of the data we hold about you
- Have incorrect or out of date data rectified
- Decide how we communicate with you
- Restrict data processing and object to our use of your data
- Take your data elsewhere
If you wish to know how you can exercise these rights please get in touch with us using the contact details below. In some circumstances we our legal and professional obligations to keep your data may override your requests and if we cannot comply with your request we will explain this to you.
Data Protection Compliance
Katherine Smith is the person responsible for data protection. You have a right of access under data protection legislation (General Data Protection Regulations) to the personal data we hold about you.
If you wish to make a request regarding the data we hold please let us know, preferably in writing to Redwing Immigration, 7F The Balance, 2 Pinfold Street, Sheffield S1 2GU
If you are unhappy about the way we are managing your data please let us know so that we can try to put this right or explain what we are doing or why.
You also have the right to complain to the Information Commissioner’s Office regarding the way we are managing your data:
Information Commissioner’s Office
Tel: 0303 123 1113